FAQ
Frequently Asked Questions
We want shopping with Tug Is The Drug to be easy, clear, and hassle-free. Here are answers to the questions we hear most often.
We’ve Got You Covered
From shipping and tracking to sizing and returns, we are here to make sure you have the information you need before and after your order.
Shipping & Delivery
How long does shipping take?
Most orders are processed within 1–2 business days. Standard U.S. shipping usually takes 3–5 business days after your order has been processed.
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with your tracking number.
Do you ship internationally?
At this time, shipping availability may vary. Please review shipping options at checkout or contact us if you have questions before placing your order.
Orders & Tracking
How do I track my order?
You can use our Track Order page anytime after your tracking number is sent by email.
I placed an order but haven’t received tracking yet.
Please allow 1–2 business days for processing. Be sure to also check your spam or junk folder for your shipping confirmation email.
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may not be possible.
Returns & Exchanges
What is your return policy?
Returns or exchanges must be requested within 14 days of delivery. Items must be unused, unwashed, and in original condition.
What if I received the wrong item or a damaged item?
Please contact us as soon as possible and include your order number along with photos of the item and packaging so we can review the issue quickly.
How do I start a return or exchange?
Email help@gettightgear.com with your order number, full name, and reason for the request. If approved, we will send you the next steps.
Sizing & Products
How do your shirts and hoodies fit?
Fit may vary slightly by style, but most items are designed for comfortable everyday wear and performance use. If you need sizing help, contact us before ordering.
Are your products made for offshore use?
Yes. Our apparel is designed with the saltwater lifestyle in mind, including sun protection, breathable performance fabrics, and durable comfort for long days on the water.
Can I contact you before ordering if I have questions?
Absolutely. We are happy to help with sizing, product questions, or order recommendations before you buy.
Payments & Support
What payment methods do you accept?
Accepted payment methods are shown at checkout and may include major credit cards, Shop Pay, and other secure payment options.
How do I contact customer support?
You can reach us at help@gettightgear.com. Please include your order number and full name if your question is about an existing order.
How long does it take to get a reply?
Most customer support inquiries are answered within 1–2 business days.