Refund policy
Easy returns support
Returns & Exchanges
We want you to feel confident shopping with Tug Is The Drug. If there is an issue with your order, we are here to help make it right.
Shop with confidence
We’re Here to Help
If your item arrives damaged, incorrect, or you need help with sizing or exchanges, contact us and we will review your request as quickly as possible.
📩 Most return and exchange inquiries are answered within 1–2 business days.
Return Eligibility
Returns or exchanges must be requested within 14 days of delivery. Items must be unused, unwashed, and in original condition. Items must be returned with original tags and packaging when applicable.
Non-Returnable Items
Items that have been worn, washed, damaged after delivery, or marked as final sale are not eligible for return or exchange. Gift cards are also non-returnable.
How to Start a Return or Exchange
1️⃣
Contact Us
Email help@gettightgear.com with your order number and reason for the request.
2️⃣
Receive Instructions
If approved, we will send return or exchange instructions and next steps.
3️⃣
Resolution
Once your return is received and inspected, we will process your exchange or refund if applicable.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, contact us as soon as possible and include photos of the item and packaging so we can review and assist quickly.
Refund Timing
Approved refunds are typically issued back to the original payment method after the returned item is received and inspected. Processing times may vary depending on your bank or payment provider.
📦 Order Issues • 📏 Sizing Help • 🔁 Exchanges • 🎣 Product Support